When your Sunmi terminal is not functioning correctly, we want to help you get back up and running as quickly as possible.
This page explains how to request a replacement and what you can check before submitting the form.
Before Submitting the Form: Quick Checks
Sometimes charging or connection issues can be resolved without needing a replacement. Please check the following:
A. Terminal not charging in the dock
Check the rubber band: Ensure there is no band or strap between the terminal and the charging contacts.
Check the USB cover: Make sure the small protective cap on the USB port is fully closed. If it is slightly open, the terminal may not sit correctly in the dock.
If the terminal still does not charge after these checks, you may proceed with the replacement request.
Need Help or Not Sure What to Do?
If anything is unclear or you are unsure whether your terminal is defective, please contact our support team first.
We are happy to assist. Support Phone Number: 0161-700010
Our team can help you troubleshoot the issue and determine whether a replacement is necessary.
Requesting a Replacement
If your terminal is defective and needs to be replaced, please submit the official replacement request via the following form:
Replacement Request Form: SUNMI Replacement Service
After submitting the form, our team will review your request and arrange a replacement terminal.
What Happens After Your Request
Once your replacement request is submitted:
Our team reviews the information.
If approved, a replacement terminal will be prepared and shipped.
You will receive instructions for returning the defective device.
If you have any questions, please reach out to our support department.
We are here to help ensure your payment terminal works smoothly.